1. Who We Are

Write Query Hook ("we," "us," or "our") operates www.writequeryhook.com and provides digital services to help authors find the right agents.

2. Acceptance of Terms

By using our website and services, you:

• ✔ Agree to comply with these Terms and our Privacy Policy.
• ✔ Confirm that you are at least 18 years old and legally capable of entering into contracts.
• ✔ Accept that we may update these Terms, and continued use means acceptance of any changes.

If you disagree with any part of these Terms, please stop using our services immediately.

3. Our Services

We offer digital services to help authors find the right agents. While we strive to provide an uninterrupted experience, we do not guarantee that our services will always be available or error-free.

4. Ownership & Non-Retention of Submitted Content

By using our services, you retain full ownership of any manuscripts, query letters, or synopses you submit.

• ✔ We do not claim any rights over your work.
• ✔ Our software analyzes submissions in real-time and immediately discards them.
• ✔ We do not store, reuse, or distribute submitted content, nor do we use it for AI training or any other purpose.

By submitting content, you acknowledge that Write Query Hook processes your work only for immediate analysis and that you remain the sole owner of your intellectual property.

5. Payments & Refund Policy

• ✔ Payments are securely processed via Stripe.
• ✔ Fees are clearly disclosed before you make a purchase.
• ✔ All sales are final due to the nature of digital and automated services.

🔹 Need help? If you experience an issue, contact us at support@writequeryhook.com, and we'll do our best to resolve it. See our Refund Policy for more details.

6. User Responsibilities

You agree to:

• ✔ Use our services legally and ethically.
• ✔ Provide accurate and complete account information.
• ✔ Not misuse, copy, or exploit our content, technology, or intellectual property.

You may not:

• ❌ Use our services for fraudulent, illegal, or unethical purposes.
• ❌ Attempt to hack, reverse-engineer, or disrupt our services.
• ❌ Resell, distribute, or modify our content without permission.

Violation of these terms may result in account suspension or termination.

7. Intellectual Property Rights

7.1 Company Content

All content, trademarks, branding, and materials on our website and services belong to Write Query Hook.

• ✔ You may use our services for personal use, but you do not own the underlying technology or content.
• ✔ You may not copy, reproduce, distribute, or modify our content without written permission.

7.2 Company Content

All content on Write Query Hook, including but not limited to blog articles, branding, website design, proprietary tools, and software, is the exclusive property of Write Query Hook and is protected by copyright, trademark, and intellectual property laws.

• ✔ You may NOT copy, distribute, reproduce, or modify our content without explicit written permission.
• ✔ Any unauthorized use of our materials may result in legal action.

7.3 Acceptable Use

To maintain a safe and ethical platform, users are prohibited from:

• ❌ Engaging in illegal, fraudulent, or harmful activities using our website or services.
• ❌ Scraping, copying, or reproducing our website content without prior authorization.
• ❌ Attempting to hack, interfere with, or disrupt our services, including introducing viruses or malicious code.
• ❌ Misrepresenting your identity or impersonating others while using our platform.

Violation of these terms may result in account suspension, termination, and potential legal action.

8. Limitation of Liability

We work hard to provide a great service, but we can't guarantee perfection.

✔ We are not responsible for:

• Any losses or damages resulting from your use of our service.
• Unauthorized access to your data.
• Issues caused by third-party services (e.g., Stripe, Facebook).

• ✔ Our total liability is limited to the amount you paid for our service in the past 12 months.
• ✔ We do not accept liability for indirect, incidental, or consequential damages.

By using our services, you agree that you use them at your own risk.

9. Account Termination

We reserve the right to suspend or terminate your account if you:

• ❌ Violate these Terms.
• ❌ Engage in fraudulent or unethical behavior.
• ❌ Misuse our platform in any way.

✔ Notice & Appeals: If your account is suspended, we'll notify you and allow an appeal.

10. GDPR & Data Protection Compliance

If you are an EU/UK resident, we process your personal data under GDPR rules.

• ✔ Legal Basis for Processing: We process data based on contractual necessity, legitimate interest, and consent
• ✔ Your Rights: You have the right to access, correct, or delete your data.

11. Third-Party Services & Links

We may link to third-party services (e.g., Facebook, Stripe). We are not responsible for their content or policies. Use them at your own risk.

12. Dispute Resolution

• ✔ Governing Law: These Terms are governed by the laws of the United States.
• ✔ Dispute Process: If a dispute arises, contact us first at support@writequeryhook.com, and we'll try to resolve it amicably.

If we can't resolve it informally:

• ✔ You agree to resolve disputes through binding arbitration rather than lawsuits (except for small claims court).
• ✔ You waive the right to participate in a class-action lawsuit against us.

13. Changes to These Terms

We may update these Terms. If we make significant changes, we'll notify you via email or our website.

✔ Continued use = acceptance of new terms.

14. Contact Us

If you have any questions or concerns about these Terms, contact us at:

📧 Email: support@writequeryhook.com