Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, your rights, and how we comply with the General Data Protection Regulation (GDPR).

By using our services, you agree to the collection and use of your information as described in this policy.

2. Who We Are

Write Query Hook ("we," "us," or "our") is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at:

📧 Email: support@writequeryhook.com

3. What Data We Collect

We collect the following types of personal data:

• ✔ Personal Information – Name, email, payment details.
• ✔ Usage Data – IP address, browser type, device info, pages visited, time spent on pages.
• ✔ Cookies & Tracking Technologies – Used for analytics and marketing (you can manage cookies in your browser settings).

4. Your Data & Intellectual Property Protection

At Write Query Hook, we champion authors. We prioritize and support the safety of the author's original work. We follow a strict non-retention policy to protect your intellectual property. While our software uses a Large Language Model (LLM) to analyze user submitted manuscripts, query letters, synopses, and other materials, we never store, use, or distribute your materials in any way.

• ✔ Your work remains 100% yours.
• ✔ We do not retain or reuse your content for any purpose, including AI training.
• ✔ All data is processed in real time and permanently discarded after analysis.
• ✔ Your materials will NOT be reviewed by or distributed to any person.

We are committed to ensuring that your submissions are analyzed securely and privately in compliance with our non-retention policies and applicable data protection laws, including GDPR.

5. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we must have a lawful basis to collect and process your data. These include:

• ✔ Contractual Necessity – To provide our service to you.
• ✔ Legitimate Interest – To improve our service, prevent fraud, and ensure security.
• ✔ Legal Obligation – To comply with tax, regulatory, or legal requirements.
• ✔ Consent – For marketing emails or non-essential cookies (you can withdraw consent at any time).

6. How We Use Your Data

We use your information for the following purposes:

• ✔ To provide and improve our services.
• ✔ To process payments securely via Stripe.
• ✔ To send important service updates.
• ✔ For analytics and marketing (only if you opt-in).
• ✔ To comply with legal requirements.

7. How Long We Keep Your Data

We retain your data only as long as necessary for the purposes outlined in this policy:

• ✔ Account Data: Stored until you request deletion.
• ✔ Transaction Data: Retained for tax & legal reasons (usually 7 years).
• ✔ Marketing Data: Retained until you unsubscribe.
• ✔ Cookies & Analytics Data: Based on browser settings and expiration policies.

Once your data is no longer needed, we securely delete or anonymize it.

8. Your Rights Under GDPR

If you are an EU or UK resident, you have the following rights:

• ✔ Right to Access – Request a copy of the data we hold on you.
• ✔ Right to Rectification – Correct inaccurate or incomplete data.
• ✔ Right to Erasure ("Right to be Forgotten") – Request data deletion.
• ✔ Right to Restrict Processing – Limit how we use your data.
• ✔ Right to Data Portability – Request a copy of your data in a machine-readable format.
• ✔ Right to Object – Opt out of direct marketing or certain processing.
• ✔ Right to Withdraw Consent – If processing is based on consent, you can withdraw at any time.

To exercise any of these rights, email us at support@writequeryhook.com.

If you are unhappy with our response, you can file a complaint with your local Data Protection Authority.

9. Data Security Measures

We use industry-standard security practices to protect your data, including:

• ✔ Encryption of sensitive information.
• ✔ Secure payment processing (via Stripe).
• ✔ Limited access to personal data internally.
• ✔ Regular security audits to detect vulnerabilities.

While we take all reasonable precautions, no system is 100% secure, so we encourage safe browsing habits.

10. Sharing Your Data

We do not sell your data. We only share it with:

• ✔ Trusted service providers (e.g., Stripe for payments, analytics providers).
• ✔ Legal authorities if required by law.

All third parties must comply with strict data protection agreements.

11. International Data Transfers

If we transfer your data outside the EU or UK, we ensure adequate protection through:

• ✔ Standard Contractual Clauses (SCCs) approved by the European Commission.
• ✔ Adequacy decisions (for countries deemed safe by the EU).
• ✔ Other legal mechanisms if required.

12. Cookies Policy

At Write Query Hook, we use cookies and similar tracking technologies to enhance your experience on our website. This policy explains what cookies are, how we use them, and your choices regarding cookie settings.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. They help websites function properly, remember user preferences, and analyze visitor behavior.

How We Use Cookies

We use cookies to:

• ✔ Ensure our website functions properly.
• ✔ Improve your experience by remembering preferences.
• ✔ Analyze website traffic and usage patterns.
• ✔ Deliver relevant marketing and advertising.

Types of Cookies We Use

We use the following types of cookies:

• 🔹 Essential Cookies – Required for website functionality (e.g., login, security).
• 🔹 Analytics Cookies – Help us understand how users interact with our site (e.g., Google Analytics).
• 🔹 Functional Cookies – Remember user preferences (e.g., language settings).
• 🔹 Marketing Cookies – Used for personalized ads and remarketing (e.g., Facebook Pixel).

How to Manage Cookies

You have control over your cookie preferences. You can:

• ✔ Accept all cookies.
• ✔ Customize which cookies you allow.
• ✔ Disable cookies through your browser settings.

Most browsers allow you to block or delete cookies, but this may affect website functionality.

Third-Party Cookies

Some third-party services we use (e.g., Stripe for payments, Google Analytics for tracking) may place their own cookies. Their privacy policies apply to these cookies, and we do not have control over them.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time. Any changes will be reflected on this page.

13. Third-Party Links

We may link to third-party services (e.g., Facebook). Their privacy policies apply, not ours.

14. Changes to This Policy

We may update this policy from time to time. If changes are significant, we'll notify you via email or on our website.

15. Questions?

We're here to help authors! Reach out at support@writequeryhook.com if you have any questions or concerns.